What Is The SBA Service Advantage?
EXTRAORDINARY SERVICE WITHOUT EXCEPTION
Knowing the three main reasons why an accountant can lose a client became the motivation to create the ‘SBA Service Advantage’; it’s not just an expression but a core component of who we are and what we do. These three main reasons can be brought together into one word ‘uncertainty’.
Through periods of financial uncertainty, consumers make choices to enable them to survive and prosper; after all financial security is absolutely necessary.
So it’s hardly surprising that one of the three main reasons leading to customer dissatisfaction is the lack of service (or contact) from their accountant. At SBA, we’re a little different. We often communicate with our clients and remain truly committed to keeping every client as happy as possible. The team is highly competent in delivering an extraordinary level of service that can adapt to clients’ needs.
The second reason for customer attrition is the lack of transparency regarding fees. A customer simply wants to know how much a service will cost. When it comes to the matter of fees and charges, SBA enjoys open and clear conversations with clients; and a promise of complete transparency. Customers know what our services will cost before the invoice is even created.
The third and final reason a customer may leave their accountant is concern for a lack of knowledge. If there is any ambiguity in advice or information, the client will lose trust. For 18 years, SBA has been successfully serving individuals and businesses, with commitment to quality and continuous improvement. Our orientation is geared towards helping clients remain up-to-date and to meet the regulatory demands of the commercial and financial landscape.
The SBA service advantage eliminates uncertainty, adds back the value and provides opportunities to deliver new levels of service. A client can expand and prosper or consolidate and prepare ahead for change. More than this, a client can reduce costs, improve efficiencies and gain invaluable advice and support from a trusted advisor.
The SBA service advantage is an extraordinary service without exception. Explore possibilities.
Ultimately to serve and add-value! SBA is a progressive, ambitious, determined organization that strives to deliver a service unparalleled in the marketplace. The team’s mission is to aim high and provide over and- above any other Accounting, Taxation and Advisory Co. in Australia
WHY CHOOSE US?
We Offer Practical Advice and Personal Attention
SBA is committed to building strong client relationships that are based on a foundation of personal attention and practical advice. We provide a prompt, responsive, and professional service to your personal and business requirements.
We Have Expertise in All the Right Areas
We have expertise in all your business needs. SBA’s professional team has the right experience required to help you or your business. The entire team undergoes continuous professional development to ensure that their knowledge is in line with industry standards.
We Need to Know You
Nothing is more important than knowing all we can about you, your goals and aspirations, and helping you to maximise your potential.
The Right Choice for You
When considering the ‘Why’, SBA has a broad range of services to meet the needs of individuals, businesses and corporations. Making the right choice gives you peace of mind and getting the right advice can be a game-changer.